Support

If you need help with Rhaps, contact our support team at support@rhaps.com. We can assist with sign-in, profile management, AI Beauty features, content issues, purchases, and privacy-related requests.

What to include in your message

• Your device model and iOS version.
• The app feature you were using when the issue happened.
• A short description of the issue.
• Screenshots if they help explain the problem.

Support topics

• Account and sign-in issues.
• AI Beauty feature access, media permissions, and processing questions.
• Posts, comments, follows, reports, and other content-related issues.
• Subscription, recharge, or billing support, if applicable.
• Privacy, data access, and account deletion requests.

Response time

We aim to respond within 3 business days.

FAQ

• How do I delete my account? Use Profile > Delete Account in the app, or email support if you need help.
• How do I report content or a user? Use the in-app report or block options available from profile and content actions.
• Why does Rhaps ask for media permissions? Camera, microphone, and photo library permissions are used only for features such as beauty tools, profile updates, and post creation.